Refund policy

Window. You may return a new, unopened item within 30 days of delivery for a refund to your original payment method.

Condition. Items must be unused, in the original undamaged packaging, with all accessories and documentation. Opened items that are not defective may be accepted at our discretion with a restocking fee of up to 20%.

Not returnable. Special-order items, software and licences, custom-configured items, and freight (truck-shipped) items, unless they arrive damaged or defective.

How. Email sales@multioculus.com with your order number. We will send a return authorization and instructions. Returns sent without an authorization may be refused. Return shipping is paid by the buyer, except when the return is because of our error or a defect, in which case we provide the label.

Defective items. An item that is defective on arrival is replaced or refunded at no charge. After 30 days, the manufacturer's warranty applies, and we will help you file the claim.

Refund timing. Refunds are issued within 5 business days after we receive and inspect the return.