Shipping policy

Where we ship. We ship to street addresses in the 48 contiguous United States and the District of Columbia. We do not ship to PO boxes, Alaska, Hawaii or outside the United States.

Cost. Standard ground shipping is free on every order.

Need it sooner? We do not sell an expedited rate at checkout, because we would rather promise a date we can keep. If you need faster delivery, or want the order shipped on your own carrier account, email sales@multioculus.com before you order and we will confirm what is possible.

When it ships. In-stock orders leave a US distribution warehouse within 1 to 2 business days after payment clears. Ground delivery usually takes 3 to 5 business days after that. If an item is special order, we tell you the expected ship date before we accept the order, and refund you in full if you would rather not wait.

Tracking. When your order ships, we email you the tracking number.

Damaged or missing. Inspect your delivery on arrival. Tell us within 5 business days of delivery if anything arrives damaged or is missing, and we will arrange a replacement or a refund.

Business, government and tax-exempt orders. Purchase orders, tax-exempt purchases and Net 30 terms (for approved business accounts) are available. Email sales@multioculus.com with your PO or exemption certificate.