Shipping policy

* Electronics Products Return Instruction:*
https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=15015721
## Electronics Product Return Policy

### New, Unopened Products

New and unopened products may be returned for a full refund within 30 days of delivery, subject to approval and the conditions below.

### Open-Box and Defective Products

Open-box returns, including defective products, may qualify for one of the following resolutions:

1. **Partial Refund:** Available for open-box products returned because they are no longer needed.
2. **Product Replacement:** Defective products may be replaced at no additional charge. Refunds may not be available when a replacement is offered.

### Restocking Fees

A restocking fee may apply based on:

* The condition of the returned product
* Missing packaging, accessories, or components
* Returns submitted outside the applicable return period
* Products that have been opened, installed, used, or damaged

### Return Reason and Supporting Evidence

Customers must provide accurate information and supporting evidence for all return requests. When sufficient information or evidence is not provided, the return reason may be classified as **“No Longer Needed.”**

### Returns Outside the Return Period

Products returned outside the applicable return period may only be eligible for replacement or service under the manufacturer’s warranty. Refunds are not guaranteed.

### Required Photos

Because our products include electronic and computer equipment, photographs may be required before a return or replacement is approved.

Please provide clear photographs of:

* The product
* The manufacturer’s packaging
* The serial number
* Any visible damage or defects

Photos must be submitted for defective-product exchanges and may also be required for refund requests.

### Shipping Damage

Visible shipping damage must be reported and noted on the bill of lading or delivery receipt at the time of delivery.

All shipping damage must be reported within **three days of delivery**. Claims submitted after this period may be denied.

Customers whose projects cannot accommodate this policy should request cancellation before the order ships or refuse delivery if the order has already shipped.

### Product and Packaging Requirements

Returned products must include all original packaging, accessories, manuals, components, and materials.

No refund will be issued if the customer:

* Misrepresents the condition of the product
* Returns a different product
* Returns a product with a different serial number
* Removes, alters, or damages the serial number
* Returns an incomplete product
* Purchases a product without a genuine intention to keep it

### Return Shipping

Customers are responsible for securely packaging returned products. We strongly recommend purchasing sufficient shipping insurance and using a trackable shipping service that requires a signature upon delivery.

### Return Authorization

A Return Authorization number (**RA#**) must be obtained before shipping any product back.

The returned product must be received by the designated warehouse within **10 days** after the RA# is issued.

* RA#s expire 10 days after issuance.
* Expired RA#s cannot be renewed.
* Returns received without a valid RA# will be rejected.
* Products sent to an unauthorized address or warehouse may be refused.